We use a very user-friendly mobile app solution for smartphones e.g. for research on touch points / customer journey or for documenting routines.
Online communities live from the asynchronous exchange of participants similar to a forum and the social processes over a longer period of time (find and verbalize your point of view, react to other respondents).
In an online community, we usually embed other online tools, such as diaries, mobile app, questionnaires or evaluation / voting buttons for quantifiable results.
Qual-Quant / Online-F2F Approaches
In the course of developing a new product or service, the following may apply: “Consumer insights are the basis; validation gives reassurance for decision-making.”
Therefore, it makes sense to have the ideas and concepts developed in qualitative project phases evaluated by a larger sample. To do this, we combine methods of qualitative online and F2F research with standardized questionnaires.
In mostly target group-specific focus groups, we discuss attitudes, explore behavior, carve out needs, or evaluate concepts. Focus groups thrive on group-dynamic processes, on ideas of individuals being picked up by others, or on controversial discussions that help to illuminate and understand the research topic from different perspectices.
In-depth (One-on-One) Interviews
In-depth interviews are particularly suitable for topics
In explorative one-on-one discussions we find out lifestyle habits, usage motives and needs.
We always recommend ethnographic interviews if it is particularly important for the research question to get to know the consumer or user in his real living environment. We visit the respective participants at home and:
Not every research question is so simple that it can only be answered with consumers or users. We recommend interviews with experts for complex or future-oriented questions:
Experts are handpicked and difficult to replace. You don’t want to leave the successful recruitment to chance. Therefore, we research and recruit every expert ourselves and already have a broad network.
Workshops are an essential part of the product development process or a user-centered development:
Creative Ideation Sessions generate concepts and product ideas. Workshops are not a standard tool. We design each workshop individually.
At the point of sale, we check the service quality for products and services that require consultation.
To be able to evaluate this important touchpoint between customer and seller neutrally, we carry out test purchases in which we examine different success factors, such as service quality, friendliness and accuracy of consulting services.